At Majestic1 Car Wash, we strive to ensure that every customer is satisfied with their experience. We understand that occasionally, circumstances may arise where you need to return a product or request a refund. Please read our return and refund policy carefully to understand your options.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us by calling at 0433 479 441 or sending an email to infomajesticau@gmail.com. Our customer service team will provide you with further instructions on how to proceed with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
We strive to provide excellent service and products, but if you believe you are entitled to a refund, please follow the steps outlined below:
– Contact us or send an email to infomajesticau@gmail.com.
Please provide your order number and reason for requesting a refund.
– Our customer service team will review your request and provide further instructions on how to proceed with the refund process.
– Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your payment provider’s policies.
Exceptions
Please note that certain items are not eligible for return or refund, including gift cards and vouchers.
Contact Us
If you have any questions about our return and refund policy, please contact us by calling 0433 479 441 or sending an email to infomajesticau@gmail.com. Our customer service team is available to assist you and address any concerns you may have.
Thank you for choosing Majestic1 Car Wash. We appreciate your business and strive to ensure your satisfaction with every purchase.